The Tyne Tunnels are accredited to ISO 9001: 2000 which is an international standard for organisations that can provide evidence that they develop and maintain effective Quality Management Systems. To fulfil the criteria set by ISO9001: 2000 the Tunnels Management had to show how the organisation fulfils:
The customer’s quality requirements, and
Applicable regulatory requirements, while aiming to
Enhance customer satisfaction, and
Achieve continual improvement of its performance in pursuit of these objectives.
Meeting the need for more user-friendly documents.
Assuring consistency between management systems requirements and guidelines.
Emphasising the need to monitor customer satisfaction.
