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All Metro station are monitored 24 hours a day by digital CCTV cameras. Over 550 cameras cover the entire Metro network, including platforms, station approaches, subways and car parks. Guidelines To maintain our safety and security standards we have recently installed a new CCTV system and have dedicated staff (Travel Support Officers) who patrol the network. For your own safety and comfort please be aware of the following personal safety guidance: - Know where CCTV cameras are on stations and wait in those areas
- Travel in the front part of trains (nearer to the driver)
- Keep purses, CD players, mobile phones and other valuables out of sight. And don't leave your luggage unattended
- Use well lit walking routes to and from stations
Report an incident - Emergency only (Police, Fire and Ambulance)
Dial 999 - Police (not an emergency)
Tel 0191 214 6555 - On a Metro station
Use the Metro 'Help Point', or speak to a member of staff - On a Metro train
Tel / Text 0191 203 3666 - Report a concern (doesn't need immediate action)
Email: [email protected] Advice for children Nexus employs a Schools and Community Liaison Officer who works closely with teachers and young people on public transport related topics. Key safety messages to children are: - Never go on the track, even as a shortcut home
Metro tracks carry 1,500 volts of electricity in the wires you can see above the trains. That's enough electricity to kill a huge elephant, so imagine what it could do to you. And don't think you're safe because you're not touching the track or overhead wires, because electricity can jump up to 1-2 metres! - Never play near the Metro
Metro trains travel up 50mph, so there's no time to get out of the way if you're messing about on the track and don't notice a Metro coming. A train needs to start breaking about 150 metres before it comes to a stop, which is the length of one-and-a-half football pitches! So if the driver sees you playing on the tracks they won't be able to stop the train in time to avoid hitting you. Metro trains are almost silent when travelling which means you probably wouldn't even hear one coming ... and then it would be too late! - Always stand behind the yellow line
Not all Metro's stop at all stations. If you're standing too close to the platform edge the suction from the pressure of the wind can easily drag you under a train. Always stand behind the yellow line. The only way to stay safe around the Metro tracks and overhead wires is to avoid them in the first place and find somewhere else to play. You must keep yourself safe by following the safety messages and always pass on what you have learned to your friends ... especially if they tell you they're thinking of doing something stupid near a Metro line Advice for parents and carers Make sure your child: - has an Under 16 card and carries it with them at all times, otherwise they'll be charged full fare
- knows the safest route to and from the Metro station
- understands that if they misbehave on the Metro, then Metro staff have the right to refuse to carry them if they cause a nuisance or safety risk to others
- uses the Help Point on the Metro station platforms and stand in view of the CCTV cameras if they ever feel unsafe.
To receive a school visit or to find out more information about public transport Contact our Schools and Community Liaison Officer:
Tel 0191 203 3227 / Email [email protected] Or visit our teachingzone website http://www.teachingzone.org/nexus which offers downloadable fact sheets, lessons suggestions and public transport images.
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